Informativa sulle spedizioni

This Shipping Policy explains the shipping, order processing, delivery, tracking, and delivery-problem procedures applicable to purchases made through chefstoysa.shop.

1. Free Standard Shipping

All orders placed through chefstoysa.shop qualify for free standard shipping.

There is no minimum purchase requirement for standard shipping unless a different condition is clearly displayed before checkout.

Customers will not be charged a separate standard shipping fee on eligible orders.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

15–20 days

The estimated delivery period begins from confirmation of the order and includes normal order preparation and standard transportation time.

Delivery dates are estimates rather than guarantees unless an expressly guaranteed delivery service is specifically offered and purchased.

3. Order Processing

After an order is placed, we may perform routine processing activities including:

• Payment authorization;
• Fraud and security screening;
• Inventory verification;
• Order preparation;
• Packaging;
• Shipping-label preparation; and
• Transfer of the package to a shipping carrier.

Customers will normally receive an order confirmation using the email address provided at checkout.

4. Shipping Destinations

Orders may be shipped to destinations made available through our checkout system.

If the checkout system does not accept a particular destination or postal code, we may not currently be able to ship to that location.

Certain products may also be subject to carrier, customs, safety, regulatory, or geographic restrictions.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

• Recipient name;
• Street and building number;
• Apartment or unit number where applicable;
• City;
• Province or region where applicable;
• Postal code;
• Country; and
• Contact details.

If you discover an address error after placing an order, contact:

info@chefstoysa.shop

as soon as possible.

We will attempt to update the address if the order has not yet entered fulfillment, but address changes cannot be guaranteed after processing or shipment has begun.

6. Order Tracking

Where tracking is available, tracking information may be sent by email or displayed through the order-status page.

Tracking information may take some time to become active after a shipping label is created.

A carrier may also update tracking information at different stages of transportation.

7. Multiple Packages

An order containing several products may occasionally be shipped in more than one package.

In this situation:

• Packages may arrive on different dates;
• Each shipment may have separate tracking information; and
• Receiving one package does not necessarily mean that the remaining products have been omitted.

Customers who believe part of an order is missing should check available tracking information and then contact info@chefstoysa.shop if assistance is required.

8. Delivery Delays

Although our normal estimated delivery time is 15–20 days, delays may occasionally occur for reasons outside our reasonable control.

Possible causes include:

• Severe weather;
• Carrier disruptions;
• Transportation congestion;
• Customs procedures;
• Public holidays;
• High seasonal shipping volumes;
• Natural disasters;
• Strikes;
• Government restrictions;
• Incorrect delivery information;
• Remote-area transportation issues; or
• Other extraordinary logistical circumstances.

If your package has not arrived after the normal delivery period, please contact us so that we can review available shipment information.

9. Customs and Cross-Border Shipments

Some orders may be transported across international borders.

Where customs procedures apply, packages may be subject to inspection or processing by the relevant authorities.

Customs processing can occasionally extend delivery times.

Any taxes, duties, fees, or charges applicable to a transaction will be handled in accordance with the information presented at checkout and applicable law.

10. Failed Delivery Attempts

Shipping carriers may make one or more delivery attempts depending on local procedures.

If delivery cannot be completed, a carrier may:

• Attempt delivery again;
• Hold the package at a collection point;
• Contact the recipient;
• Redirect the package where permitted; or
• Return the package to the sender.

Customers should monitor tracking information where available.

11. Unclaimed Packages

If a customer fails to collect a package or repeatedly fails to accept delivery, the package may eventually be returned.

When an unclaimed shipment is returned, contact us at info@chefstoysa.shop.

Any refund or reshipment will be handled according to the circumstances, our Return and Refund Policy, and applicable consumer law.

12. Incorrect Addresses

If a package cannot be delivered because the customer supplied an incomplete or incorrect address, we will assist where reasonably possible.

Additional costs caused solely by a customer-provided incorrect address may be the customer's responsibility where permitted by law.

This does not apply where the delivery error was caused by chefstoysa.shop or the carrier.

13. Packages Marked Delivered but Not Received

If tracking states that a package has been delivered but you cannot locate it, we recommend first:

• Checking the delivery location;
• Checking with household members;
• Checking with building reception or management where applicable;
• Checking any safe-location notice from the carrier; and
• Reviewing the tracking information.

If the package remains missing, contact:

info@chefstoysa.shop

We will review the available information and assist with the appropriate next steps.

14. Damaged Packages

If a package arrives visibly damaged, please photograph:

• The external packaging;
• The shipping label;
• The damaged area; and
• The affected product.

Contact info@chefstoysa.shop as soon as reasonably possible.

We will review the issue under our Return and Refund Policy and applicable consumer protections.

15. Lost Shipments

If tracking suggests that a shipment has been lost in transit, please contact our customer service team.

We may investigate with the shipping carrier before providing the appropriate remedy.

Where a shipment is confirmed as lost and the seller remains responsible under applicable law, we will provide an appropriate resolution, which may include replacement or refund.

16. Order Modifications and Cancellations

If you need to change or cancel an order, contact:

info@chefstoysa.shop

immediately.

We will make reasonable efforts to accommodate the request before fulfillment begins.

Once an order has been shipped, it generally cannot be cancelled in transit. Eligible customers may instead exercise the applicable return or withdrawal procedure after receiving the order.

17. Free Shipping and Returns

Free standard outbound shipping does not automatically mean that change-of-mind return shipping is free.

Return shipping responsibilities are explained separately in our Return and Refund Policy.

Where a product is damaged, defective, incorrect, or otherwise non-conforming, return costs will be handled in accordance with applicable consumer protection requirements.

18. Delivery Time Summary

For clarity:

Shipping Method: Standard Shipping
Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 days

19. Contact Us

For shipping, tracking, delivery, or order-status questions:

chefstoysa.shop
Email: info@chefstoysa.shop